Thank you for contacting Process Software Technical Support.
*** PLEASE DO NOT REPLY TO THIS EMAIL***
Your issue has been logged in our call tracking system and a Technical
Support Specialist will be in touch with you within two (2) business hours
(8:30 AM to 7:00 PM EST Mon - Fri).
If you have purchased optional 24-hour support, please use the special
off-hours
telephone number provided to you at the time of purchase to log any
off-hours issues.
Email requests will be responded to within two (2) hours only during
standard business
hours, so please call our special 800 # for 24-hour support issues. If you
do not have
this number, or would like to purchase 24-hour support, please contact your
services
sales representative during our normal business hours.
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* If you have not already included it, please have the following
information available *
* when you are contacted by one of our support staff.
*
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1. Your name, company name, address, phone and email.
2. Your Maintenance Agreement number (Not required if you are
evaluating).
3. The name and version of the Process Software product you are using.
4. Your system platform; ex.: Intel | Alpha | VAX.
5. The name and version of the operating system you are using.
For any ongoing followup of this issue, please reference the above noted PSC
call reference number.
Also, be sure to visit our web-site (http://www.process.com), and choose
the Tech Support link which contains useful technical information as well as
information
on our company and products.
Thank You,
Process Software Technical Support
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