I got the modem and tried to configure it. No dice. It wouldn't get a signal from the telephone line. No ADSL signal. I have no idea what the problem is. Called tech support ( not as close to being dumped in a vat of lemon juice after the "Torture of the Thousand Paper Cuts" as I thought ) and they think it's a bad modem. This sucks. So far tech support has been okay ( surprise ) but I still don't have a modem. Can anyone think of a reason I wouldn't get a signal? I would like to check our house wiring first and I definitely don't want them ( Qwest ) checking anything inside my house. I know the wiring is kinda messed up but the phones work fine. Does DSL use all 4 wires? I know that the phone only uses 2 of the 4. It may be just a wiring issue. I don't want to wait 4-7 days to *MAYBE* get my connection up and running. Seems like a waste to just send the modem back and get another one that doesn't work. sim