Hey all, In the past you've seen some pretty vocal messages from me. In response, our distributer got an Ascend engineer over here to examine our issues first-hand. We were able to demonstrate our performance problems to him - the only change he suggested we make to our configuration was to tweak a PPP parameter by one second to help an occasional PAP problem. He commented that our installation was very well set up and managed (we have more than 50 M4000E's spread nationally and maintained via some in-house developed software using Ascend's Machine Interface Format). Thank you Ascend for acknowledging our very genuine issues and getting on to them to sort them out, and thanks to Asnet NZ for responding to our needs so efficiently. One comparitively small gripe - it's a shame we had to push so hard to get some of these issues acknowledged - and we've lost customers tired of hearing that magic initialisation strings will fix everything. Ascend, you're making the right support moves now, but next time PLEASE may we have some assistance a little faster. -- Josh Bailey (<A HREF="mailto:joshb@xtra.co.nz">mailto:joshb@xtra.co.nz</A>) Internet Network Specialist Voice (DDI): +64-9-355-5923 Telecom Internet Services Voice (Mob): +64-25-514-899 Extension: 93423 Fax: +64-9-355-5924 PO Box 92028, Auckland, NZ Pager: +64-26-114-448 ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.shore.net/~dreaming/ascend-faq">http://www.shore.net/~dreaming/ascend-faq</A>> or <<A HREF="ftp://ftp.shore.net/members/dreaming/ascend-faq.txt">ftp://ftp.shore.net/members/dreaming/ascend-faq.txt</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg05108.html">(ASCEND) TNT Stops Talking</A></STRONG></LI> <UL> <LI><EM>From</EM>: "Frank Nowling" <frankn@netropolis.net></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg05056.html">Re: (ASCEND) Analog Multilink PPP</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg05053.html">Re: (ASCEND) Analog Multilink PPP and RAS</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg05439.html">Re: (ASCEND) 56K - Power drain/heat/powersupply issues</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg05108.html">(ASCEND) TNT Stops Talking</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail154.html#05054"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd23.html#05054"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>