I don't have a TR#. The first time I tried submitting a problem report to Ascend, what I got in response was a sort of a form that I was supposed to fill in. When I filled it in and emailed it, I was sent another form containing the original form that I had filled in and another (empty) copy of the same form that I was requested to fill in. I filled it in and sent it off to Ascend. Next, I received another email message containing the original form that I had filled in and another empty copy of the form that I was requested to fill in and email to Ascend. In all, this happened five times over a three-day period. Then I gave up. The second time I tried submitting a problem report to Ascend, what I got in response was the same form that I had been sent the first time (months earlier). I didn't fill it in, because I didn't want to repeat the experience outlined above. Rather, I re-described the problem as well as I could (I was unable to key in "Esc [ Esc -" on a non-US keyboard). Well, because I didn't fill in the form, Ascend didn't reply (emeasupport@ascend.com). Sakari Aaltonen sakari@aplac.hut.fi ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.shore.net/~dreaming/ascend-faq">http://www.shore.net/~dreaming/ascend-faq</A>> or <<A HREF="ftp://ftp.shore.net/members/dreaming/ascend-faq.txt">ftp://ftp.shore.net/members/dreaming/ascend-faq.txt</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg05152.html">Re: (ASCEND) Max 200 Freeze w/ 5.0A</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg05162.html">RE: (ASCEND) TNT Stops Talking - Update</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg05150.html">(ASCEND) Firewall resources</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg05152.html">Re: (ASCEND) Max 200 Freeze w/ 5.0A</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg06183.html">Re[2]: (ASCEND) Max 200 Freeze w/ 5.0A</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail150.html#05159"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd25.html#05159"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>