> > > > Ascend may in fact have a lousy database, but I would say > > > > that it is quicker/easier to get through to an Ascend tech > > > > than it is to get through to a (for example) Cisco tech. > > > > > > Hmm, I don't know about you, but I can talk to a real support person at > > > Cisco faster than I can talk to a real (questionable) support person at > > > Ascend, and that's without a contract. > > > > I agree with the latter writer, but the "real" support person I get > > at Cisco is almost invariably a complete idiot who wastes my time and > > garbles the problem description. With Ascend I just get nothing at > > all. It's easy to see why so many customers are switching IN EACH > > DIRECTION. > > I've had occasion to yell at both of these organization's support departments > over the last few years. > > The front-line people in both cases have known less than I have about the > problem (and the product) much of the time. That's not a good thing, > especially when you're forced to go through them first to get to someone > who knows what they're doing. > > However, I've *never* been unable to get a problem resolved, including a > couple of problems that have required *custom firmware builds*, with CISCO > over the years. > > This was not true with ASCEND. We have a Cisco support contract, and we get EXCELLENT service, including custom firmware builds, when necessary. With Ascend, we don't bother buying a contract because we have already dealt with many of their top people in the past, and don't see how buying a contract would make them any more competant at fixing bugs. :) Josh Beck - CONNECTnet Network Operations Center - jbeck@connectnet.com ----------------------------------------------------------------------- CONNECTnet INS, Inc. Phone: (619)450-0254 Fax: (619)450-3216 6370 Lusk Blvd., Suite F-208 San Diego, CA 92121 ----------------------------------------------------------------------- ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg09859.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG></LI> <UL> <LI><EM>From</EM>: Karl Denninger <karl@mcs.net></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09878.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09877.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09911.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09878.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail6.html#09879"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd195.html#09879"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>