Ascend Archive
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Re: (ASCEND) stuffy code releases
From: ascend@digistar.com <ascend@digistar.com>
>Okay, so I'm supposed to shell out thousands and thousands of dollars on
>equipment that doesn't work, and be happy about it? Yeah, right.
We probably didn't spend anywhere near as much money as you did, but here's
my experience:
Nearly a year ago, a local ISP closed it's doors. My employer and I had a
fairly brief discussion, and decided to look into the possibility of opening
up a new ISP, something neither of us had ever done before (not counting a
couple nodes on a BBS system).
2 months later (9 months ago), equipment started rolling in. When I first
opened the box from Ascend and saw the manual, I freaked out. After a
couple hours of playing and 1 call to ascend tech support, we had things up
and running. After a few days testing, we opened up shop.
Since then, we went from 12 channels on a T1 to 2 full PRI lines. From v.34
to the 56k modems. From 0 to ~250 customers. Total downtime on our max so
far, is about 45 minutes from when we upgraded to the 56k modems.
Honestly, I can only praise Ascend's tech support staff. In the half-dozen
or so calls, the longest wait was about 20 minutes, and when we really
needed the help (during the hardware/firmware upgrade), the wait was all of
about 2 minutes. Keep up the great work at Ascend!
--
Troy Settle <st@i-Plus.net>
Network Administrator, iPlus Internet Services
http://www.i-Plus.net
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