Ascend Archive
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Re: (ASCEND) Problem with Hayes Accura modem

At 06:46 AM 7/17/98 -0500, Rob Myers wrote:
>We just had a customer yesterday complain about this problem.  Had the
>modem in our office and was unable to connect but it seemed to come in
>just fine at v.34.

What firmware version on the Hayes?

>> >We have a Hayes Accura 56K+fax external modem (5674US) that would not
>> >connect to our TNT with 2.1.3.  After handshaking, Windows 95 displays the
>> >normal "Verifying Username and Password" dialog, 

That indicates that the LCP layer came up, and it started the authentication
process. So the modems seem to be talking OK at that point.

>> >and then it disconnects
>> >with not able to negotiate proper protocal message.  

What does the MAX side say at this point? Does it suggest an authentication
failure or
a PPP failure?

>> >OK, so this modem
>> >might not work with v.90 code, but it connects perfectly everytime into
our
>> >MAX 4004 boxes running 6.1.3. 

Both 2.1.3 for the TNT and 6.1.3 TNT have the same Rockwell code version
2.084.

> Both the TNT and MAX are using the same
>> >RADIUS to authenticate, so the username/password shold be correct.  In
>> >fact, I could use Hyperterminal to dial into TNT without any problem, just
>> >not with Window 95's DUN using PAP.

Is the user profile in the RADIUS users file, or are you using UNIX passwords?

>> >I did install the msdun12.exe upgrade from Microsoft and that didn't do
>> >anything.  The DUN upgrade or winsock isn't the cause anyway because I
>> >could connect fine with a USR modem on the same computer.  I would hate to
>> >deploy this TNT and have all the Hayes user call our support line.

That's weird. The same setup with a USR modem into the same TNT with the
same user....works but the Hayes does not. The connection seems to be getting
established though and the failure mode appears to be the PPP negotiation, 
really weird!

I'll pass this onto our TAC people to see if they can test this in the LAB.


Kevin Smith			Ascend Communications...
Customer Satisfaction	...where Network Solutions never end.

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