Ascend Archive
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Re: (ASCEND) 185's and 11's?
I have the very same problem with some customers. I'm from
Salvador/BA/Brazil, so we use E1 channels. At least two customers PROVED to
me that when connecting to another ISP (using TOTAL CONTROL!!), they get
*NO* disconnections (or VERY few of them). When connected to our MAX4000,
however, they disconnect at (almost) every 5 minutes.
I have to ask Ascend: did I make the wrong choice for the brand of my NAS?
Ricardo
> What percentage do you consider high ?
>When I have people bitching and threatening to switch to a mom & pop shop
down
>the road, its way too high! My average is around 2%. Meaning one in fifty
users
>will get dropped and be cussing at me. Now the CEO is receiving threatening
>letters from customers wanting to take their business
elsewhere....elsewhere
>being other companies in town who aren't using Ascend mind you...(and also
not
>having all these problems).
> If it were the users' phone lines, or the telco, the users would have
the
>same problems elsewhere at the other ISP's. I get disturbing chills down my
>back when a user tells me he bought a second account from another ISP and
warns
>that he is having "no" disconnects whatsoever. How do I compete with that ?
> Maybe I'm pissing and moaning... maybe I made a mistake way back when
thats
>causing all these problems now... but then again maybe not, I don't seem
to be
>the only one making this mistake.
> Could Ascend at least split the 185's into as many pieces as possible,
>like...
>186 - lots of retrains before sudden loss of carrier
>187 - this guys modem sucks, must be USR
>188 - PAD too high on user's line
>189 - some jerk-off at Telco just hit the reset button on the users'
remote
>switch....(that would be stretching it a little)
>
>anyway.. something is better than nothing! Like 'ol J.M. said, "Help us,
help
>you"... By giving us a few extra cause codes, by giving us that SNMP OID
(pools
>-v) we've been begging for, you would be helping yourselves.
>
> Today I called my salesman telling him all the problems we have been
having
>with 6.x. He quickly snagged a engineer next door. The engineer sent me the
>reasons I might get a cause code 185. All of which were blamed on the end
>users' equipment or lines. How can I be so arrogant (as one customer
>questioned) to suggest that its his equipment when a few of his buddies are
>getting the same disconnects?
>
>Mike Hughes wrote:
>
>> On 19 May 98 at 20:35, Jason Nealis wrote:
>>
>> >
>> > I've been off looking at cable modems and doing all types of crazy
>> > items and haven't really been paying attention to my NAS's. Well, I
>> > took a short trip to my local user newsgroups when I start to see
>> > titles like DISCONNECTED AGAIN!, What's HAPPENING TO MY PPP
>> > CONNECTION.
>>
>> Jason
>>
>> I've been thinking (and occasionallty saying) this about code
>> carrying K56Flex 1.160T code since it was released.
>>
>> The last good release, as far as the K56 code goes, is 5.0Ap36 with
>> 1.140N Rockwell code - however, this had been plagued by memory
>> leaks.
>>
>> Also, when running 1.160T based codes, many V34 users only get 31200
>> connects, which has also caused some bitching in my usergroups too.
>>
>> At one point, I was doing the maths on the disconnects on a regular
>> basis, and I'll agree that percentage-wise, they were about the same
>> as you.
>>
>> Mike
>> --
>> Mike Hughes - Network Services mike@dircon.net
>> Tel: 0181 297 0300 http://www.dircon.net/
>> Fax: 0181 463 9820
>> ++ Ascend Users Mailing List ++
>> To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
>> To get FAQ'd: <http://www.nealis.net/ascend/faq>
>
>
>
>-- Tim Connolly tec@mountain.net MountainNet, Inc.
>-- (304) 594-9075 ext. 37 2816 Cranberry Square
>-- fax (304) 594-9088 Morgantown, WV 26505
>
>-- If you sit down at a poker game and don't see a sucker,
>-- get up. You're the sucker. (Story of my life)
>
>
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