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(ASCEND) 185's and 11's!


> From: Tim Connolly <tec@mountain.net>
> Date: Wed, 20 May 1998 18:44:31 -0400
> Subject: Re: (ASCEND) 185's and 11's?
> 
>     What percentage do you consider high ?
> When I have people bitching and threatening to switch to a mom & pop shop down
> the road, its way too high! My average is around 2%. Meaning one in fifty users
> will get dropped and be cussing at me. Now the CEO is receiving threatening
> letters from customers wanting to take their business elsewhere....elsewhere
> being other companies in town who aren't using Ascend mind you...(and also not
> having all these problems).

This sounds like the dreaded Trunking Problem.  One of the specific
symptoms is that folks can connect Just Fine everywhere else.  I don't
know how your telco is, but ours is loathe to even admit the possibility
of such a thing, so they don't check trunks without severe provocation.

>     If it were the users' phone lines, or the telco, the users would have the
> same problems elsewhere at the other ISP's. I get disturbing chills down my
> back when a user tells me he bought a second account from another ISP and warns
> that he is having "no" disconnects whatsoever. How do I compete with that ?

Well, the law of averages says that there will be some folks who can't
connect to each ISP.  When you're small, each one is a Big Deal, but once
you realize that the rest of the ISPs are having the same trouble, it's
not so bad.

>     Maybe I'm pissing and moaning... maybe I made a mistake way back when thats
> causing all these problems now...  but then again maybe not, I don't seem to be
> the only one making this mistake.
>     Could Ascend at least split the 185's into as many pieces as possible,
> like...
> 186  - lots of retrains before sudden loss of carrier

Nope.  Because for the caller's modem, one retraim may be sufficient to
disconnect it.  I think that maybe it could be called (carrier loss after
retrain)_.

> 187  - this guys modem sucks, must be USR

Heh.  I have a guy with a Thunderbyte or somesuch modem and another with a
Monorail.  Not all sucky modems come from USRobotics. 

> 188  - PAD too high on user's line
> 189  - some jerk-off at Telco just hit the reset button on the users' remote
> switch....(that would be stretching it a little)
> 
> anyway.. something is better than nothing! Like 'ol J.M. said, "Help us, help
> you"... By giving us a few extra cause codes, by giving us that SNMP OID (pools
> - -v) we've been begging for, you would be helping yourselves.
> 
>     Today I called my salesman telling him all the problems we have been having
> with 6.x. He quickly snagged a engineer next door. The engineer sent me the
> reasons I might get a cause code 185. All of which were blamed on the end
> users' equipment or lines. How can I be so arrogant (as one customer
> questioned) to suggest that its his equipment when a few of his buddies are
> getting the same disconnects?

We're not running 6.  We're at 5.0Ap42.


- J-Mag Guthrie

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