Re: (ASCEND) Re: Our first Max dies today!

["John Clarke" <thatguy@bright.net>]

On 29 Apr 99,  you wrote:

> We had a Max 4000 die a little while back too, all the same symptoms -
> all four front panel LEDs light up and stay lit, that's it. No fans
> turning, nada. I suspected power supplies and replaced them, but no
> change. Could it have been the fans??? And once this has happened, would
> replacing them do any good or is it probably too late to save the
> motherboard? Any ideas appreciated, we're sitting on an RMA now to ship
> it back to Ascend for repair...

Make sure you get proof of delivery when you ship it.  Itemize every card
in the box.  We RMA'd a 4004 with 72 modems in Feb, second time in 8
months for this particular unit.  First they denied they received it until
we faxed them a copy of their signature, then they denied it had any
modems in it (which is interesting since they couldn't find it).  Then
they billed us $1000 more for the repair than they had quoted.  Only just
got 48 of the modems back today and that was after promising to send them
on four separate occasions and making it clear they were only sending
these as a "favor".  From what I can tell, no one in the RMA department
has any authority to do anything but that may actually be a good thing
because absolutely no one there knows what they are doing.

--John Clarke

> 
> tia,
> -Ted
> 
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