Ascend Archive
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Re: (ASCEND) Erols PBX issue ?
Ahem, Well I wouldn't call it common practice for our support to
invoke answers as desired. Unfortunatly we have the same problem
as all ISP"s (A High turn-over rate in Tech-Sup), And a small
staff working in the NOC. Anywayz.
In my time here at Erols running all of Dial-up I have seen in many
cases of failed dial requests through a pbx. Mostly with higher speed
modems. It depends a lot of the design of the switch and frequency
response that is in common with an outgoing call.
What were the errors that you where getting? (Failed Connect rates,
Constent modem retraining, No-Authentication) Email me off list
and well see what we can do.
Jason Nealis
Erols Internet
On Tue, 20 May 1997, David Lesher / hated by RBOC's in 5 states wrote:
> Hugh Tebault sez:
> >
> > I've got an office in NJ that is trying to use a PPP/modem account on
> > EROLS. After some hours today, the person at EROLS told my office there
> > they did not support a user dialing up through a PBX, they would have to
> > get a DID line.
> >
> > Is this common for ISP's to not provide support to PBX connected users ?
>
>
> Note it's VERY common for Erols "Support" to invent answers as
> desired. (This is the bottom-tier ones, NOT the folks we see
> here.) For example, they had a routing problem on a friend's
> CIDR block. They categorically stated it was the customer's box.
> Said customer manages an entire network security branch for Uncle
> Sam, but his spouse [per their insistence] carted the box over.
>
> THEN they insisted they could not look at it since she'd left the
> modem home...and everyone knows the modem affects how packets are
> routed. [As Dave Barry sez "I'm NOT making this up..."]
>
> After I chatted with folks who KNOW What's Up, the routing problem
> was fixed and presto.....
>
>
> --
> A host is a host from coast to coast.................wb8foz@nrk.com
> & no one will talk to a host that's close........[v].(301) 56-LINUX
> Unless the host (that isn't close)..........................pob 1433
> is busy, hung or dead....................................20915-1433
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