Ascend Archive
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Re: (ASCEND) Erols PBX issue ?
Hugh Tebault sez:
>
> I've got an office in NJ that is trying to use a PPP/modem account on
> EROLS. After some hours today, the person at EROLS told my office there
> they did not support a user dialing up through a PBX, they would have to
> get a DID line.
>
> Is this common for ISP's to not provide support to PBX connected users ?
Note it's VERY common for Erols "Support" to invent answers as
desired. (This is the bottom-tier ones, NOT the folks we see
here.) For example, they had a routing problem on a friend's
CIDR block. They categorically stated it was the customer's box.
Said customer manages an entire network security branch for Uncle
Sam, but his spouse [per their insistence] carted the box over.
THEN they insisted they could not look at it since she'd left the
modem home...and everyone knows the modem affects how packets are
routed. [As Dave Barry sez "I'm NOT making this up..."]
After I chatted with folks who KNOW What's Up, the routing problem
was fixed and presto.....
--
A host is a host from coast to coast.................wb8foz@nrk.com
& no one will talk to a host that's close........[v].(301) 56-LINUX
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433
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