Ascend Archive
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Re: (ASCEND) sigh



On Mon, 6 Oct 1997, Michael Behrens wrote:

> 
> <rant>
> 
> Ok, perhaps I'm feeling a little bit anal this morning, but after 2.5
> hours sleep, and several clues ahead, I'm really starting to wonder.
> 
> a) upgrade to 5.0ap27, no problem (for k56)
> b) realize isdn/sw56 calls are not coming in
> c) search ascends site for possible causes - nada,zilch,less than 0
> d) figure out for some wonderful reason, we need hash codes.
>    call ascend, get run around about my p/o number.

 Ok, I'm really confused, Some of us are seeing this problem and
some are not, I upgraded and (to the best of my knowledge) HDLC
calls are still working.

 Are you saying that the upgrade to AP27 disabled ISDN Signaling?


> 
> Ok, bitch number #1, how many god damned times does ascend take
> information about me, and my company?  Hell, I get faxed three times /
> week, anytime you do anything with ascend they ask your name, your company
> etc.  Perhaps I'm feeling a little bitter, but for christ sake, you should
> be able to tell who your customers are, and what they have purchased.
 
> bitch #2, how about documenting the fact that you may need hash codes in
> your "how to upgrade your maxen" file eh?  would that be too much to ask?
> like WARNING, BY INSTALLING THIS FLASH YOU MAY DISABLE VITAL COMPONENTS OF
> YOUR SYSTEM AND HAVE TO SPEND HOURS ON THE PHONE GETTING SOMEONE TO GIVE
> YOU A DAMNED HASH CODE.

 You said it brother! 
 
> bitch #3 Promises promises promises.  AOS openly states that now you too
> can generate hash codes online.  Just take the time to fill out ALL YOUR
> INFORMATION AGAIN BECAUSE WE DIDN'T GET IT THE FIRST 80 TIMES and you too
> can have access, NOT. No hash code generator, hell, no link to a hash code
> generator, in fact, no mention whatsoever of the hash code generator, one
> almost gets the feeling that its lost on the weeb pining for the fjords.
> Any URL pointers to ascend that don't 404? (yet another ascendism)
> 
> So, having given Ascend my serial number, my lease number, the description
> that I need hash codes to enable X feature, I'm put back in the queue
> waiting while I have customers who can't access.
> 
> Perhaps I'm jaded, that other vendors have support people who give you
> their 1800 pager number, or get back to you in 20 minutes, or maybe that
> they don't require me to tell them 80 times who the fsck I am, what I have
> bought and what the hell the problem is ;)
> 
> Now, this isn't meant to shoot specific people, but more of a JESUS H
> LOVIN CHRIST perhaps these might be issues you want to address.
> 
> </rant>
> 
> 
> Michael the frustrated.
> 
> 
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> 

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