Ascend Archive
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Re: (ASCEND) Feature Requests and Ascend?
At 03:09 PM 10/8/97 EDT, Tim Basher wrote:
>> The response I got was that they couldn't imagine why someone would
>> make that many connections (apparently the Internet is one big happy
>> family) and that I should submit it as a feature request. Sheesh. I was
>> given the impression that the technical support guy had no way to
>> communicate with anyone who could do anything to the code nor did he have
>> any internal system to submit such problems himself.
>
>It is my understanding that Ascend has internal feature request pages,
>just as there are external feature request pages. However, I have also
>heard that Ascend is very much driven by the business case that is
>presented with the feature request. If you have a big customer or a
>even a small customer who presents a feature request with a strong business
>case, there is a much better chance of the feature request being accepted
>than if a "technical support guy" (or gal) submits a feature request.
YES. You hit that nail right on the head.
>Use your keyboard and a web browser and surf over to:
> http://www.ascend.com/919.html
>
>If you think it is important and popular enough - work together and improve
>the business case - e-mail makes coordination of this sort of project much
>easier.
That was one of the reasons we supported the creation of this usergroup.
Discuss what's wanted, consensus of opinions - then present it to Ascend -
either via your Ascend Rep. or the WEB site forms.
Kevin
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