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(ASCEND) Re: hash codes... (loosing Wan3,4+ISDN)
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** WARNING Patch releases not sane WARNING **
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Hi all readers
I'd like to comment Steves mail, and also whine about Ascends hazardous
joke about limiting the code only for newer Max4000:
********************************
Ascend states this on the ftp site:
"Patch Releases - A Patch Release contains only bug fixes made since the last
full release which will not affect the stability of the release. Patch
Releases may not be released on a regular interval."
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I never uploaded a image for K56; nevertheless I got EXACTLY the same
problems as Steve had indicated on below excerpt...
The Max4000 was afterwords not recoverable, NOT EVEN with new HASH!
That costed us 19000 US$; Thank you Ascend for letting us spend that few
bucks on something that seems to be your fault...(ticket: )
Oh I forgot; the "fast replacement" took almost a MONTH!
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My email to Ascend:
--- Original message ---
Issue Submission Form
Ticket #:7074958
First Name:Mats
Last Name:Nilson
Company Name:Upnet AB, Sweden
Phone Number:+46-8 566 230 52/+46-70 835 30 52
Description:#3 and #4 PRI lost after upgrade!
Hi support.
I have encountered an error with a Max 4000(s/n 5510843).
After upgrading from 4.6B to 5.0Ap13(eba.m40) I lost second entry of NET/E1
in main edit menu 20-000 - i.e. I lost primary line #3 and #4.
**(Comment: Plus I later discovered switched ISDN/HDLC framing was lost!)**
I called into support an got a hash code:
update 7 1023 4 C]B\G:O6JX>4;[
update 8 65535 1 DkEj@|HpMNYr\m
update 9 65535 48 w?v>sX{T~JjVo9
update 14 255 3 4=3D5<0J8F=3DxIDL;
update 11 1023 514 5b4c1u9y<GH{Md
update 1 255 8 O~N~KiCeF;RgWx
but menu line was still "not avail"
Johan Pihlsgaard at Ascend Nordic sent me another hash:
update 7 1023 4 C]B\G:O6JX>4;[
update 8 65535 192 5Z4[1=3D91<_H3M\
update 9 65535 116 3{2z7l?`:>^b[}
update 11 1023 2 5`4a1w9{<EHyMf
update 1 255 4 CrBsGeOiJ7^k[t=20
but still "not avail" in the menu(of course I did a reset after the hash)...
...soo, is there any solution for this problem, or shall we send the unit
for repair; is there any diagnostic that can be done to rule out any other
error?
Here´s fatal-history:
> fatal
SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 14:28:29
OPERATOR RESET: Index: 99 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 14:31:47
DEBUG Reset from unknown in security profile 1.
SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 14:32:28
OPERATOR RESET: Index: 99 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 14:42:52
NVRAMCLEAR Reset from unknown in security profile 1.
SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 14:43:34
SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 14:46:18
OPERATOR RESET: Index: 99 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 15:33:34
DEBUG Reset from unknown in security profile 1.
SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 15:34:15
=20
OPERATOR RESET: Index: 99 Load: eba.m40 Revision: 5.0Ap13
Date: 08/19/1997. Time: 15:38:52
DEBUG Reset from unknown in security profile 1.
WARNING: Index: 106 Load: mhpe1 Revision: 4.6C
Date: 08/19/1997. Time: 15:39:57
Location: b014f56c b00334fc b010e350 b010e8b0 b0110da4 b0110e7c
WARNING: Index: 106 Load: mhpe1 Revision: 4.6C
Date: 08/19/1997. Time: 15:39:57
Location: b014f56c b00334fc b010e350 b010e8b0 b0110da4 b0110e7c
<SNIP>
End of my email.
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¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤
¤¤¤ Steve´s mail ¤¤¤
¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤
From: Steve Camas <stevec@liii.com>
Date: Fri, 10 Oct 1997 00:55:56 -0400 (EDT)
Subject: (ASCEND) hash codes hash codes and more hash codes
<SNIP>
I would like to comment about some complaints I have seen in this mailing
list about Ascend's error in not warning people to get hash codes when
upgrading their machines (particularly to K56Flex and the code that
supports it).
<SNIP>
I had this problem when we upgraded our maxen to K56Flex...
After learning all about hash codes and how I lost wan3 and wan4
and the ability to accept ISDN calls after I upgraded, I posted, to this
very list, a long email detailing what happened and WARNED people in very
strong words. I too felt I should have been warned.
Aside from posting about how they're really pissed at Ascend, do they read the
emails?
<SNIP>
I have been fairly impressed with Ascend's tech support too --
<SNIP>
********** Comment Comment *****************************
Not I; Do they READ EMAIL?
Every time I email support@ascend.com or emeasupport@ascend.com it's like
sending letters into a black hole paper destoyer wich gives an automated
answer: "Someone has recived your reguest; No one will contact you;
Everyone will ignore this ticket#xxxx"
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Med vänlig hälsning/Best regards
_______________________________________________
Mats Nilson Upnet AB <---
tel +46-8 566 230 52 Box 20 161 MIME+
fax +46-8 566 230 01 161 02 Bromma BinHex
email: matte@upnet.se Sweden --->
_____*Visiting adress:_Archimedesvägen 4*______
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