(ASCEND) Advantage Services Contract?

["Stephen K. Rhoads" <rhoads@mail.med.cornell.edu>]

What is the relation between an "Advantage Services" contract and the
"Basic Remote" and "Premium Remote" support.

I purchased Premium Remote for my Max4000 in order to get advance
replacement, 24/7 technical support and access to higher-level support
technicians.  When I call 800-Ascend4, I only have access to
run-of-the-mill tech support!  What is an Advantage Services contract?????


_________________________________________

   Stephen K. Rhoads
   Network Manager
   Cornell University Medical College
   rhoads@mail.med.cornell.edu  

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