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Re: (ASCEND) Advantage Services Contract?
I have Basic Service on my TNT. Don't believe the overnight on failed
components - I've had them take up to a week. Also, call backs seem to be
as timely with Extended Warranty as with Basic Service.
--Tony
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From: Kevin Smith <kevin@ascend.com>
To: ascend-users@max.bungi.com
Subject: Re: (ASCEND) Advantage Services Contract?
Date: Tuesday, October 21, 1997 1:50 PM
At 11:16 AM 10/21/97 -0400, Stephen K. Rhoads wrote:
>What is the relation between an "Advantage Services" contract and the
>"Basic Remote" and "Premium Remote" support.
>
>I purchased Premium Remote for my Max4000 in order to get advance
>replacement, 24/7 technical support and access to higher-level support
>technicians. When I call 800-Ascend4, I only have access to
>run-of-the-mill tech support! What is an Advantage Services contract?????
Check out -
http://www.ascend.com/1823.html
It mentions the various options of the Advantage Services contacts. The
Remote
services section relates:
Remote Support Solutions
Companies equipped to handle their own maintenance can select:
•Extended Warranty: Extension of standard 90-day warranty including 12
months
of "as available" phone support, overnight replacement of failed parts and
software maintenance
•Basic Service: Toll-free priority telephone support between 6:00 A.M. to
6:00
P.M. Pacific Time, Monday through Friday; overnight advance replacement of
failed parts, software maintenance and updates
•Premium Service: All of the features of Basic Service plus 24 hours per
day, 7
days per week access to priority telephone support
Kevin
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