Re: (ASCEND) Advantage Services Contract?

[Kevin Smith <kevin@ascend.com>]

At 03:39 PM 10/24/97 -0700, Tony Ray wrote:
>I have Basic Service on my TNT.  Don't believe the overnight on failed
>components - I've had them take up to a week. 

With any explanation ? The overnight replacement is part of the contract.

> Also, call backs seem to be
>as timely with Extended Warranty as with Basic Service.

Why call-backs ? You should be able to wait to speak to a TSE - I believe
the average wait time is supposed to be about 10 minutes.....I'll check on
that though.

>--Tony
>


Kevin


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• Re: (ASCEND) Advantage Services Contract?
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