On Mon, 6 Oct 1997, Michael Behrens wrote: > > <rant> > > Ok, perhaps I'm feeling a little bit anal this morning, but after 2.5 > hours sleep, and several clues ahead, I'm really starting to wonder. > > a) upgrade to 5.0ap27, no problem (for k56) > b) realize isdn/sw56 calls are not coming in > c) search ascends site for possible causes - nada,zilch,less than 0 > d) figure out for some wonderful reason, we need hash codes. > call ascend, get run around about my p/o number. Ok, I'm really confused, Some of us are seeing this problem and some are not, I upgraded and (to the best of my knowledge) HDLC calls are still working. Are you saying that the upgrade to AP27 disabled ISDN Signaling? > > Ok, bitch number #1, how many god damned times does ascend take > information about me, and my company? Hell, I get faxed three times / > week, anytime you do anything with ascend they ask your name, your company > etc. Perhaps I'm feeling a little bitter, but for christ sake, you should > be able to tell who your customers are, and what they have purchased. > bitch #2, how about documenting the fact that you may need hash codes in > your "how to upgrade your maxen" file eh? would that be too much to ask? > like WARNING, BY INSTALLING THIS FLASH YOU MAY DISABLE VITAL COMPONENTS OF > YOUR SYSTEM AND HAVE TO SPEND HOURS ON THE PHONE GETTING SOMEONE TO GIVE > YOU A DAMNED HASH CODE. You said it brother! > bitch #3 Promises promises promises. AOS openly states that now you too > can generate hash codes online. Just take the time to fill out ALL YOUR > INFORMATION AGAIN BECAUSE WE DIDN'T GET IT THE FIRST 80 TIMES and you too > can have access, NOT. No hash code generator, hell, no link to a hash code > generator, in fact, no mention whatsoever of the hash code generator, one > almost gets the feeling that its lost on the weeb pining for the fjords. > Any URL pointers to ascend that don't 404? (yet another ascendism) > > So, having given Ascend my serial number, my lease number, the description > that I need hash codes to enable X feature, I'm put back in the queue > waiting while I have customers who can't access. > > Perhaps I'm jaded, that other vendors have support people who give you > their 1800 pager number, or get back to you in 20 minutes, or maybe that > they don't require me to tell them 80 times who the fsck I am, what I have > bought and what the hell the problem is ;) > > Now, this isn't meant to shoot specific people, but more of a JESUS H > LOVIN CHRIST perhaps these might be issues you want to address. > > </rant> > > > Michael the frustrated. > > > ++ Ascend Users Mailing List ++ > To unsubscribe: send unsubscribe to ascend-users-request@bungi.com > To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> > ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg09519.html">Re: (ASCEND) sigh</A></STRONG></LI> <UL> <LI><EM>From</EM>: Michael Behrens <michael@gothmog.kingston.net></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg09421.html">(ASCEND) sigh</A></STRONG></LI> <UL> <LI><EM>From</EM>: Michael Behrens <michael@gothmog.kingston.net></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09503.html">Re: (ASCEND) Processor to Max4000</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09505.html">Re: (ASCEND) Stacking</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09427.html">Re: (ASCEND) sigh</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09519.html">Re: (ASCEND) sigh</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail21.html#09506"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd194.html#09506"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>