Hi all readers I'd like to comment Steves mail, and also whine about Ascends hazardous joke about limiting the code only for newer Max4000: ******************************** Ascend states this on the ftp site: "Patch Releases - A Patch Release contains only bug fixes made since the last full release which will not affect the stability of the release. Patch Releases may not be released on a regular interval." ******************************** I never uploaded a image for K56; nevertheless I got EXACTLY the same problems as Steve had indicated on below excerpt... The Max4000 was afterwords not recoverable, NOT EVEN with new HASH! That costed us 19000 US$; Thank you Ascend for letting us spend that few bucks on something that seems to be your fault...(ticket: ) Oh I forgot; the "fast replacement" took almost a MONTH! ####################################################################### My email to Ascend: --- Original message --- Issue Submission Form Ticket #:7074958 First Name:Mats Last Name:Nilson Company Name:Upnet AB, Sweden Phone Number:+46-8 566 230 52/+46-70 835 30 52 Description:#3 and #4 PRI lost after upgrade! Hi support. I have encountered an error with a Max 4000(s/n 5510843). After upgrading from 4.6B to 5.0Ap13(eba.m40) I lost second entry of NET/E1 in main edit menu 20-000 - i.e. I lost primary line #3 and #4. **(Comment: Plus I later discovered switched ISDN/HDLC framing was lost!)** I called into support an got a hash code: update 7 1023 4 C]B\G:O6JX>4;[ update 8 65535 1 DkEj@|HpMNYr\m update 9 65535 48 w?v>sX{T~JjVo9 update 14 255 3 4=3D5<0J8F=3DxIDL; update 11 1023 514 5b4c1u9y<GH{Md update 1 255 8 O~N~KiCeF;RgWx but menu line was still "not avail" Johan Pihlsgaard at Ascend Nordic sent me another hash: update 7 1023 4 C]B\G:O6JX>4;[ update 8 65535 192 5Z4[1=3D91<_H3M\ update 9 65535 116 3{2z7l?`:>^b[} update 11 1023 2 5`4a1w9{<EHyMf update 1 255 4 CrBsGeOiJ7^k[t=20 but still "not avail" in the menu(of course I did a reset after the hash)... ...soo, is there any solution for this problem, or shall we send the unit for repair; is there any diagnostic that can be done to rule out any other error? Here´s fatal-history: > fatal SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 14:28:29 OPERATOR RESET: Index: 99 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 14:31:47 DEBUG Reset from unknown in security profile 1. SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 14:32:28 OPERATOR RESET: Index: 99 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 14:42:52 NVRAMCLEAR Reset from unknown in security profile 1. SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 14:43:34 SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 14:46:18 OPERATOR RESET: Index: 99 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 15:33:34 DEBUG Reset from unknown in security profile 1. SYSTEM IS UP: Index: 100 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 15:34:15 =20 OPERATOR RESET: Index: 99 Load: eba.m40 Revision: 5.0Ap13 Date: 08/19/1997. Time: 15:38:52 DEBUG Reset from unknown in security profile 1. WARNING: Index: 106 Load: mhpe1 Revision: 4.6C Date: 08/19/1997. Time: 15:39:57 Location: b014f56c b00334fc b010e350 b010e8b0 b0110da4 b0110e7c WARNING: Index: 106 Load: mhpe1 Revision: 4.6C Date: 08/19/1997. Time: 15:39:57 Location: b014f56c b00334fc b010e350 b010e8b0 b0110da4 b0110e7c <SNIP> End of my email. ############################################################################ ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ ¤¤¤ Steve´s mail ¤¤¤ ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ From: Steve Camas <stevec@liii.com> Date: Fri, 10 Oct 1997 00:55:56 -0400 (EDT) Subject: (ASCEND) hash codes hash codes and more hash codes <SNIP> I would like to comment about some complaints I have seen in this mailing list about Ascend's error in not warning people to get hash codes when upgrading their machines (particularly to K56Flex and the code that supports it). <SNIP> I had this problem when we upgraded our maxen to K56Flex... After learning all about hash codes and how I lost wan3 and wan4 and the ability to accept ISDN calls after I upgraded, I posted, to this very list, a long email detailing what happened and WARNED people in very strong words. I too felt I should have been warned. Aside from posting about how they're really pissed at Ascend, do they read the emails? <SNIP> I have been fairly impressed with Ascend's tech support too -- <SNIP> ********** Comment Comment ***************************** Not I; Do they READ EMAIL? Every time I email support@ascend.com or emeasupport@ascend.com it's like sending letters into a black hole paper destoyer wich gives an automated answer: "Someone has recived your reguest; No one will contact you; Everyone will ignore this ticket#xxxx" *********************************************************** ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Med vänlig hälsning/Best regards _______________________________________________ Mats Nilson Upnet AB <--- tel +46-8 566 230 52 Box 20 161 MIME+ fax +46-8 566 230 01 161 02 Bromma BinHex email: matte@upnet.se Sweden ---> _____*Visiting adress:_Archimedesvägen 4*______ ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09665.html">Re: (ASCEND) connection problems with MAX 4048</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09664.html">(ASCEND) Ascend & MRTG (kinda solution)</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09664.html">(ASCEND) Ascend & MRTG (kinda solution)</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09671.html">Re: (ASCEND) Re: hash codes... 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