> At 02:37 PM 10/17/97 -0500, Joe Shaw wrote: [snip] > >Hmm, I don't know about you, but I can talk to a real support person at > >Cisco faster than I can talk to a real (questionable) support person at > >Ascend, and that's without a contract. > We could take a vote on this, but it's OBVIOUS to me that different people are > seeing different results. Just read over the archives of all the mailing lists > and newsgroups, and you'll see testimonials from all sides. All of us get > techs from the same "talent pool" and if you have had better luck with > vendor A > than vendor B - odds are that your neighbor had the opposite fortunes. Heh. I can say that it's taken anywhere between 5 seconds and 3 days for Ascend tech support to call me back. On average: 5 hours if I wait for them to call me back, and 30 minutes to an hour if I wait on hold. It's like a gamble figuring it out. It just seems like when I need the emergency help, I have to pull an arm and a leg to get it done. It's when the issue is not critical that I get a call back almost immediately. > As James said - in his experience.....and Steve Camas.....no doubt there are > others to echo your sentiments too.... I can echo both sides. [snip] > OK, since others don't have this level of frustration....what could I/we do > to help ? It is presumptious to assume that because one does not see something it does not exist. Believe me, the president of the company for which I work actually had to continue to go up the supervisory ladder until someone finally gave me a straight answer on an issue we had a few months ago. It may not appear here in the list, but it does exist. Yes, I have had the frustration. Do I now? No. Will I? Odds are it's definitely likely, but I'll deal with that when it occurs. -- Joseph Hickman Director of Network Operations / System Administration josephh@psn.net ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg09898.html">Re: (ASCEND) Re: sigh (bitching) (dead horse beating)</A></STRONG></LI> <UL> <LI><EM>From</EM>: Steve Camas <stevec@liii.com></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg09871.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09889.html">(ASCEND) Max won't dial out from Net/BRI</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09881.html">(ASCEND) MAX, V.110 and GSM</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09883.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09898.html">Re: (ASCEND) Re: sigh (bitching) (dead horse beating)</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail6.html#09887"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd195.html#09887"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>