On Mon, 20 Oct 1997, Matt Crawford wrote: > > > Ascend may in fact have a lousy database, but I would say > > > that it is quicker/easier to get through to an Ascend tech > > > than it is to get through to a (for example) Cisco tech. > > > > Hmm, I don't know about you, but I can talk to a real support person at > > Cisco faster than I can talk to a real (questionable) support person at > > Ascend, and that's without a contract. > > I agree with the latter writer, but the "real" support person I get > at Cisco is almost invariably a complete idiot who wastes my time and > garbles the problem description. With Ascend I just get nothing at > all. It's easy to see why so many customers are switching IN EACH //DEFEND ASCEND MODE ON OK, I hole heartedly disagree with this, I have many issues with Ascend as many of you know, Those issues are with engineering, Now the TAC and TECH-SUPPORT at Ascend that I deal with are Top-Notch, Many times better than my experiences with Cisco, You may make the argument that I get special attention cause I'm a large account not true, I call many times into the que's just like you from home a lot with issues in regards to pipelines, 1800's and sometimes Max's. I've been working with Ascend TAC support for over 18 months, and I've probably initiated several hundred calls, Every time I have received excellent support. // ASCEND DEFENSE MODE OFF // FLAME ASCEND MODE ON Remember they can only do so much, If the product is fundamentally broken from engineering it's hard to support a product like that. They do they best they can. (What we need is a que into engineering) I can see it now " All Ascend Engineers are currently helping other customers, Current hold time is 6 weeks " :) // FLAME ASCEND MODE OFF Jason > DIRECTION. > ++ Ascend Users Mailing List ++ > To unsubscribe: send unsubscribe to ascend-users-request@bungi.com > To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> > ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg09860.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG></LI> <UL> <LI><EM>From</EM>: "Matt Crawford" <crawdad@fnal.gov></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09894.html">Re: (ASCEND) network renumbering</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09892.html">(ASCEND) Re: your mail</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09919.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09871.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail6.html#09895"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd195.html#09895"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>