Ascend Archive
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Re: (ASCEND) Re: sigh (bitching)



> >         Ascend may in fact have a lousy database, but I would say
> >         that it is quicker/easier to get through to an Ascend tech 
> >         than it is to get through to a (for example) Cisco tech.        
> 
> Hmm, I don't know about you, but I can talk to a real support person at
> Cisco faster than I can talk to a real (questionable) support person at
> Ascend, and that's without a contract.

I agree with the latter writer, but the "real" support person I get
at Cisco is almost invariably a complete idiot who wastes my time and
garbles the problem description.  With Ascend I just get nothing at
all.  It's easy to see why so many customers are switching IN EACH
DIRECTION.
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