I purchased Premium Remote for my Max4000 in order to get advance replacement, 24/7 technical support and access to higher-level support technicians. When I call 800-Ascend4, I only have access to run-of-the-mill tech support! What is an Advantage Services contract????? _________________________________________ Stephen K. Rhoads Network Manager Cornell University Medical College rhoads@mail.med.cornell.edu _________________________________________ ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg09924.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09913.html">(ASCEND) Cause code 34</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09912.html">Re: (ASCEND) Ascend Access Control RADIUS <--> Kerberos</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09943.html">Re: (ASCEND) Channels Stuck in Answer Mode</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09924.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail5.html#09914"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd211.html#09914"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>