I had similar experiences with Chris Allen and Jahan Jaberi, Ascend engineers on the road/plane/etc. They were very brilliant in what they did know. I was impressed by that and _almost_ made me feel as if it were worth it for them to come out as far as they did. However, after noting that they were lacking in critical elements, it put out the glimmering light of hope that they did represent. > Questions to support@ascend.com by email get an automated response > with a case number assignment and then, typically, zilch. Phone > calls to the 800 number result in a return call about 6 or 7 in the > evening with no useful content except an instruction to call back at > the 800 number again, and the cycle repeats. [snip] I have specifically requested the call director to instruct the engineer/tech drone such that if he/she calls after 5pm my time (don't they have clocks??) to call back the next business day. Either she's not delivering the message, or the tech can't read. I've gotten several calls stating "We received your call, this is Ascend tech support. Regarding trouble ticket blah blah. 800-blahbla." Well, am I wrong? 6 or 7 in the evening, especially when I specifically state as much, is not a standard business day. Is it a problem to call back the next day if you can't get a hold of someone? I do it all the time. I hadn't even really thought of it until you mentioned it here. Hrm... I wonder how far into /dev/null this will go before it reaches the abyss. -- Joseph Hickman Director of Network Operations / System Administration josephh@psn.net ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg09910.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG></LI> <UL> <LI><EM>From</EM>: "Matt Crawford" <crawdad@fnal.gov></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09920.html">Re: (ASCEND) Ascend Access Control RADIUS <--> Kerberos</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09921.html">Re: (ASCEND) dslpipe-s code/option issues.</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09910.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09895.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail4.html#09919"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd195.html#09919"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>