--Tony ---------- From: Kevin Smith <kevin@ascend.com> To: ascend-users@max.bungi.com Subject: Re: (ASCEND) Advantage Services Contract? Date: Tuesday, October 21, 1997 1:50 PM At 11:16 AM 10/21/97 -0400, Stephen K. Rhoads wrote: >What is the relation between an "Advantage Services" contract and the >"Basic Remote" and "Premium Remote" support. > >I purchased Premium Remote for my Max4000 in order to get advance >replacement, 24/7 technical support and access to higher-level support >technicians. When I call 800-Ascend4, I only have access to >run-of-the-mill tech support! What is an Advantage Services contract????? Check out - <A HREF="http://www.ascend.com/1823.html">http://www.ascend.com/1823.html</A> It mentions the various options of the Advantage Services contacts. The Remote services section relates: Remote Support Solutions Companies equipped to handle their own maintenance can select: •Extended Warranty: Extension of standard 90-day warranty including 12 months of "as available" phone support, overnight replacement of failed parts and software maintenance •Basic Service: Toll-free priority telephone support between 6:00 A.M. to 6:00 P.M. Pacific Time, Monday through Friday; overnight advance replacement of failed parts, software maintenance and updates •Premium Service: All of the features of Basic Service plus 24 hours per day, 7 days per week access to priority telephone support Kevin ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> ---------- ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg10113.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10074.html">Re: (ASCEND) 1.3ap13 gone...</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10073.html">Re: (ASCEND) The MAX TNT</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09924.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg10113.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail2.html#10077"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd212.html#10077"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>