Kevin Smith explained:
>Actually, the 800 number now *offers* an alternative way to get priority
>service when you DO NOT have an Advantage Services contract (the 900 number).
>You can still use the 800 number for free access to support, and contract
>access.
I can see how Scott got the wrong impression.
I recently called tech support myself, and briefly had
the same thought.
Where there were two choices that were clearly "post-sales
tech support", the ACD prompts now give the impression that
900-number support is the ONLY option if one does not have
an Ascend Advantage contract, since the other choice sounds
like "customer service", meaning logistical issues and
paperwork questions, rather than bits, bytes, and DS-3s.
(Has anyone else noticed that the female voice that comes on
when one is on hold for tech support seems to be barely able
to keep from laughing when she offers the option of leaving
a message for a callback, or am I just imagining things?)
A ship at dock is certainly safer, but that is not what ships are for.
james fischer jfischer@supercollider.com
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