Re: (ASCEND) compaq presario (fwd)

[Tim Basher <basher@ces.cwru.edu>]

> Compaq says to have the customer call them.  They tell the customer that
> there is nothing wrong with their modem and it must be the ISP.  I call
> them and they say to have the customer call them.....

Get a two line phone and "conference" the user into the same call to Compaq.
If you do not have a two line phone, check to see if your telephone carrier
provides a "Three-way Calling" feature.

This way you and the customer and Compaq can all work together.

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