Re: (ASCEND) Warning: Index 106

[Tim Basher <basher@ces.cwru.edu>]

> I have a Max 4048 running 6.1.7 that I've received a bunch of
> "Warning: Index 106" errors on and ended with a "FE: Index 29"
> and a reboot.

In general, when you see WARNINGs or FATALs then you need to either upgrade
to the current version of software (6.1.7 is the current version of 6.1.X)
or you need to send the diagnostic information to Ascend Technical Support,
so that the problem can be diagnosed and if necessary, a software bug fixed.

The Warning Index 106 is an ERROR_BUFFER_BOGUS_POOL, which is probably due
to something trying to use memory it shouldn't.  The Fatal Index 29 is a
FATAL_TASK_LOOP, which is caused by a software loop.  But knowing this will
not really help you out.  You need to contact Ascend.

Only Ascend engineering will be able to fully decode the information.
The stack information is not much help to anyone else.

If you want to minimize the hassles, then I would recommend you send the
full "fatal-history" command output via e-mail to support@ascend.com.

Make sure you include your model number, part number, and serial number
for the MAX.  You can get these off the equipment.

You will then receive an email response indicating the ticket response
number assigned to your issue.  When you get back your ticket number,
which means that the information is now on hand with customer service,
call them at (800) 272-3634 between 6:00am and 6:00pm PST.  Make sure
you have your ticket number when you call.

If you don't get an email response within an hour - resend the message.
The response is automated and unless there are equipment or network
problems you should have response in less than five minutes.

> My v.90 users are now complaining that they are getting low connect
> speeds where they used to constantly get connect speeds in the 40's.

You say "now complaining", implying that conditions were different
previously.  What changes have been made recently?

The connection speeds should be controlled only by the digital modems
and the line quality.  While the transfer rates may be affected by how
busy the system is, I would not expect it to affect the connection speeds.

Are you sure there have been no telephone company changes recently?

Is this all your users or only certain users?  Have you tried dialing
in from one of your own modems?  Are you seeing errors on your PRI/CT1?

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