Ascend Archive
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(ASCEND) c=11, c=185

On Tue, 19 May 1998 owner-ascend-users-digest@max.bungi.com wrote:

> From: "FastWave - Ascend MAX" <maxmail@fastwave.net>
> Date: Tue, 19 May 1998 14:00:01 -0700
> Subject: Re: (ASCEND) 185's and 11's?
> 
> Where were you guys last month when we posted this problem? No one from this
> list reponded, and we subsequently gave up. Here's why...

I don't get to read the list everyday or even all the time.  Sorry I
missed it.

<history snipped>

Generally, we don't look at codes unless customers ask us to.  I'm sure
we're getting other c=11 and c=185 codes, but if they don't bother the
caller, they don't bother us.

Now, what it means.  Our experience is that c=185 has been fixed by either
fixing the customers wiring (bad jacks, bad cables, bad telco wiring) or
by the telco "testing" the trunk lines (they always say they didn't find
a problem in the trunk, but it tends to work better *if* you can convince
them to run the trunk test).  When we added our third PRI to our dial-up
number, they had to move our whole setup to another switch at the CO.
Many of our customers who were having problems prior to that discovered
that it now worked much better.

Also, make sure the caller has disabled CallWaiting if they have it, and
that there aren't other phones on the same wire (having someone pick up
another extension can cause the disconnect). 

You can also tell the customer to set their S10 register to a higher
value.

- J-Mag Guthrie

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