RE: (ASCEND) MAX 6000 Errors

["Troy Settle" <troy@picus.com>]

>
>
> ASCEND: modem 3:11 bad last 8 calls
> ASCEND: modem 3:13 bad last 8 calls
> ASCEND: modem 3:7 bad last 8 calls
> ASCEND: modem 3:8 bad last 8 calls
> ASCEND: modem 3:6 bad last 8 calls
> ASCEND: modem 3:16 bad last 8 calls
> ASCEND: modem 3:11 bad last 8 calls

Sounds like a bad modem card.  You can verify this by swapping out the modem
in slot 3 with a modem in your other Max.  If the behavior persists, get on
the phone ASAP, as Lucent takes a while to deal with problems.

If it is indeed a bad modem card, you'll need to pull it out of service, and
take down a PRI (or have the telco busy out 12 B channels) until you're
resolved.  Else you risk the wrath of your customers.

> The only other difference between the 2 max 6000 units is that
> the second (n
> o problems) has the lucent sticker on the front of it, were as
> the first doe
> s not.

One is newer than the other.  We had to RMA a box for an unrelated reason,
and got a newer chassis back.  We still have 2 of the older models, and
they're working fine.

> We have also read that the max 6000 should not have more than 72
> modems, whe
> re we run 96..

The 4000 would be lucky to handle 72 56k modems.  The 6000 is what Ascend
gave us to deliver their 96 port solution (was supposed to be the 4004,
which fell on it's face).


>
> One other thing we have noticed is that customers with V.90
> modems are the o
> nes having the most problems.

Make sure your users have the latest and greatest firmware.  It doesn't do
any good if you get too far ahead of them in this regard.  I'm still at
7.0.22, and we experience very little compatiblity problems.

>
> Has anyone else had this problem, or possibly is there a third
> party website
> out there that actually provides help, lucent's website is a mess..

I'm glad that I'm not the only one who dispises lucent's website.  They
truely suck for being a usefull source of information.  Everything there is
way to cluttered up with marketing fluff.

I guess you're stuck with us for support :)


-Troy "can't wait to get another CVX" Settle


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