Re: (ASCEND) need cooling fan

["Robert C.Tranter" <tranter@crusoe.net>]

James,

The point of just about everyones complaint has been that they have
tried to follow the official process for support or questions and it
does not work.  My recent experience with the online support tools has
been terrible.  It is a challenge finding any relevant information about
problems that arise with the MAX and TNT product lines.  Actually
talking to a human being in support has become a rare occurance. 
Getting a correct answer in anything under 4 calls is unheard of.  I
have owned and operated MAX equipment since November of 1995. Myself and
others on this list most likely understand how these product actually
work better than just about anyone left at Lucent. That is why this list
is valuable and why most of use turn here first. It is unfortunate that
Lucent is apparently unable to properly support customers that are
spending a great deal of money on Lucent products.  So Lucent is
destined to go the way of 3COM and lose my business and that of many
others.  Why is it that Cisco can support and much broader and more
complete range of products and provide an appropriate level of support
for less cost for the support contract.  I certainly don't know why, but
you can certainly see the difference in the way that Wall Street sees
the two companies:  Lucent is down 40% this year and Cisco is up 15%.

I know this,  unless Lucent improves their customer service, I will be
buying my NAS equipment from someone else.

-----------------------------------------------------------------------------------
Robert C. Tranter
Vice President
Crusoe Communcations, Inc.
http://www.crusoe.net
tranter@crusoe.net
732-728-9800
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