Re: (ASCEND) need cooling fan

["Tim Patterson" <ttt@harborside.com>]

James,

I very much appreciate you interest.

But I suggest that you try calling your own tech support
and try to get an answer about anything.

An while your at it, try from some technical documents
in the *new* support site.  Or maybe a software undate
in the *new* site.  Good thing ftp.ascend.com still exists.

Sorry to be so negative, but unless I am the only one, which has happened
before,
there is a problem!

Tim

----- Original Message -----
From: James Courtier-Dutton <jcdutton@lucent.com>
To: <ascend-users@max.bungi.com>
Sent: Tuesday, May 09, 2000 5:21 PM
Subject: Re: (ASCEND) need cooling fan


> I am sorry if you mis-understood me.
>
> If one were to buy a MAX box now, what would it have written on
it...Lucent
> MAX, Lucent TNT etc.
> Now, just because the Label has changed on the outside of the box does NOT
> mean "Lucent will not support any MAX unless is has the Lucent label on
it".
>
> To clarify another point, just because this list is not officially
> supported, does not mean Lucent people will not post helpful answers on
this
> list. I am just trying to make a point that if customer has problems which
> require tickets to be raised and tracked, escalations raised etc, this
list
> should not be the method used.
>
> Also, if tickets need to be raised etc, but customers are having problems
> with the process, there are better things to try than post to this list
and
> hope the department they are having problems with will catch it. Of couse,
> people might still want to post to this list anyway.
>
> With this particular issue (cooling fan). That item is not in the price
> book, so maybe Lucent don't see it as a user serviceable part. I don't
know.
> They have FANs in the price book for some other Lucent products but not
the
> MAX ones.
>
> Finally, I am not at all trying to imply that this customer did anything
> wrong. I was just trying to suggest other avenues they might try, in order
> to resolve the issues.
> Cheers
> James
>
>
> ----- Original Message -----
> From: <danziger@pacifier.com>
> To: <ascend-users@max.bungi.com>
> Sent: Tuesday, May 09, 2000 11:09 PM
> Subject: Re: (ASCEND) need cooling fan
>
>
> > excuse me???
> > I may be mistaken but I'm sure I'm not...  Lucent did buy Ascend, am I
> right?
> > Well Given that Lucent now owns Ascend it should also be given that
> > whatever problems Ascend product owners have would be a problem Lucent
> > would want
> > to handle in a timely manner. Hummm... I have heard rumors that their
are
> > other companies making pretty much the same products I wonder if they
take
> > the same type of attitude in their support departments???
> >  I've been lurking here for a number of years now. I have noticed a very
> > large increase in complaints for product support over the last few
months.
> > I seems to have started a few months after Lucent acuired Ascend...
> > Just maybe thier might be a connection.... Hummm... What do you all
> think???
> >
> >
> >
> >
> >
> > At 10:09 PM 5/9/00 +0100, you wrote:
> > >> On Tue, 9 May 2000, Tim Patterson wrote:
> > >> > This is critical and I hope Lucent has some one watching this list.
> > >> >
> > >> > Ascend tech support has its issues(:, but Lucent has completely
> > >> > vanished.
> > >>
> > >> Not true, I just got a call from Lucent Tech support yesterday asking
> me
> > >> for some information.
> > >
> > >
> > >Hello
> > >This list is not one supported by Lucent. (@max.bungi.com does not
sound
> > >very Lucent to me). This post is not necessary the views of Lucent,
only
> > >myself. Any complaints voiced on the this list are unlikely to be
> commented
> > >on by Lucent. Any complaints regarding any services Lucent provides
> should
> > >first be made to the Lucent department causing the complaint, if that
> fails
> > >I suggest they contact their Account Manager.
> > >I am not in the support department. All I do know is calls are dealt
with
> > >based on priority. Priority is decided based on type of problem and any
> > >service level agreement contract with that customer.
> > >Cheers
> > >A Lurker.
> > >James
> > >
> > >
> > >
> > >++ Ascend Users Mailing List ++
> > >To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
> > >To get FAQ'd: <http://www.nealis.net/ascend/faq>
> > >
> > >
> > ++ Ascend Users Mailing List ++
> > To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
> > To get FAQ'd: <http://www.nealis.net/ascend/faq>
>
> ++ Ascend Users Mailing List ++
> To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
> To get FAQ'd: <http://www.nealis.net/ascend/faq>

++ Ascend Users Mailing List ++
To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd:	<http://www.nealis.net/ascend/faq>