A little public embarassment for MrNet

[Bob Tanner <tanner@real-time.com>]

I am going to post this here, since nothing else I seem to do has any effect.
It's my hope that a little public embarrassment will help MrNet get support
back on track.

Here is my saga....

Real Time has had a netblk since 01-Nov-1999, to be honest it was used
internally until recently. I recently moved the block to the 'client' side of
things and started to carve up the block for IP allocation to clients.

The 2nd client I delegated to found out the reverse name lookup was not
working. After checking their config, our config, I determined it was MrNet
that had not delegated the in-addr.arpa to Real Time for this block.

<rant on>
On 03/22/2000 I sent email to MrNet telling them of the problem. Giving lots
of nslookups with details and proving the problem.

Got the generic thanks, here is your ticket email. But nothing happened.

I attempted to contact support via email and voice over the next 19 days(!)
and today after 20 days, I finally get the in-addr.arap delegated to us.

I received no communication from MrNet for 19 days. No return phone calls.
Nothing.

I can remember when MrNet support was rock solid. Now, they are no better then
USWest. Which is a sad state.

<rant off>

So, we vent to the list like this?

Being a netadmin is tough enough and it does not help you when your vendors
make your job harder, so I am just passing along the info to others on the
list so they can make some sort of informed decision when looking for
additional bandwidth, IPs, ISP, etc...

As Clay says about admins, "If you are not invisible, you are in trouble."
MrNet's support definitely disrupts your cloaking device!

-- 
Bob Tanner <tanner@real-time.com>       | Phone : (612)943-8700
http://www.real-time.com                | Fax   : (612)943-8500
Key fingerprint =  6C E9 51 4F D5 3E 4C 66 62 A9 10 E5 35 85 39 D9