Re: [TCLUG:15885] A little public embarassment for MrNet

[Adam Maloney <adam@iexposure.com>]

I pity da foo.  I called up VISI last week to get another block routed
to me.  I've started to run out of space on my initial allocation.  I
told them last month that I would probably get by until June, and I
would give them plenty of lead time.  One panic call because I had a
large customer hooking up a bunch of machines, took them 5 minutes to
get another /23 routed to me.  Very impressive.

I can't imagine waiting 19 days for a reverse delegation.  If my
upstream took that long, I'd be renumbered out of their block and
cancelling my service on the 20th day.

Maybe MRNet feels it's only DS-3 and bigger customers that get things
done in a timely manner?  I would run, I think their days of glory are
over.  

Bob Tanner wrote:
> 
> I am going to post this here, since nothing else I seem to do has any effect.
> It's my hope that a little public embarrassment will help MrNet get support
> back on track.
> 
> Here is my saga....
> 
> Real Time has had a netblk since 01-Nov-1999, to be honest it was used
> internally until recently. I recently moved the block to the 'client' side of
> things and started to carve up the block for IP allocation to clients.
> 
> The 2nd client I delegated to found out the reverse name lookup was not
> working. After checking their config, our config, I determined it was MrNet
> that had not delegated the in-addr.arpa to Real Time for this block.
> 
> <rant on>
> On 03/22/2000 I sent email to MrNet telling them of the problem. Giving lots
> of nslookups with details and proving the problem.
> 
> Got the generic thanks, here is your ticket email. But nothing happened.
> 
> I attempted to contact support via email and voice over the next 19 days(!)
> and today after 20 days, I finally get the in-addr.arap delegated to us.
> 
> I received no communication from MrNet for 19 days. No return phone calls.
> Nothing.
> 
> I can remember when MrNet support was rock solid. Now, they are no better then
> USWest. Which is a sad state.
> 
> <rant off>
> 
> So, we vent to the list like this?
> 
> Being a netadmin is tough enough and it does not help you when your vendors
> make your job harder, so I am just passing along the info to others on the
> list so they can make some sort of informed decision when looking for
> additional bandwidth, IPs, ISP, etc...
> 
> As Clay says about admins, "If you are not invisible, you are in trouble."
> MrNet's support definitely disrupts your cloaking device!
> 
> --
> Bob Tanner <tanner@real-time.com>       | Phone : (612)943-8700
> http://www.real-time.com                | Fax   : (612)943-8500
> Key fingerprint =  6C E9 51 4F D5 3E 4C 66 62 A9 10 E5 35 85 39 D9
> 
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: tclug-list-unsubscribe@mn-linux.org
> For additional commands, e-mail: tclug-list-help@mn-linux.org

-- 
Adam Maloney
Systems Administrator
Internet Exposure, Inc.