Ascend Archive
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Re: (ASCEND) Re: sigh (bitching)
Joe,
On Fri, 17 Oct 1997, Joe Shaw wrote:
> On Mon, 6 Oct 1997, James Fischer wrote:
>
> > Ascend may in fact have a lousy database, but I would say
> > that it is quicker/easier to get through to an Ascend tech
> > than it is to get through to a (for example) Cisco tech.
> >
> > james fischer jfischer@supercollider.com
>
> Hmm, I don't know about you, but I can talk to a real support person at
> Cisco faster than I can talk to a real (questionable) support person at
> Ascend, and that's without a contract. It's gotten to the point where I
> refuse to call their technical support department because I don't have the
> time to wait. I can find the info via other means (usually this mailing
> list) before I can get a call back from one of their representatives.
>
> Joe Shaw - jshaw@insync.net
Errrr... are you calling the same tech support number that I call? Do you
get to the same tech support people I talk to? I don't get it... I have
no problems getting in touch with someone when I need to.
Steve
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