Ascend Archive
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Re: (ASCEND) Re: sigh (bitching)
At 07:13 PM 10/17/97 -0400, Steve Camas wrote:
>Joe,
>
>On Fri, 17 Oct 1997, Joe Shaw wrote:
>
>> On Mon, 6 Oct 1997, James Fischer wrote:
>>
>> > Ascend may in fact have a lousy database, but I would say
>> > that it is quicker/easier to get through to an Ascend tech
>> > than it is to get through to a (for example) Cisco tech.
>> >
>> > james fischer jfischer@supercollider.com
>>
>> Hmm, I don't know about you, but I can talk to a real support person at
>> Cisco faster than I can talk to a real (questionable) support person at
>> Ascend, and that's without a contract. It's gotten to the point where I
>> refuse to call their technical support department because I don't have the
>> time to wait. I can find the info via other means (usually this mailing
>> list) before I can get a call back from one of their representatives.
>>
>> Joe Shaw - jshaw@insync.net
>
>Errrr... are you calling the same tech support number that I call? Do you
>get to the same tech support people I talk to? I don't get it... I have
>no problems getting in touch with someone when I need to.
Ah! I know - it's that bribery option on the call-routing system ;)
OK, ideas anyone ? Do we get everyone to "pretend" to be Steve...
Kevin
++ Ascend Users Mailing List ++
To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd: <http://www.nealis.net/ascend/faq>
References: