Ascend Archive
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Re: (ASCEND) Re: sigh (bitching)
On Mon, 6 Oct 1997, James Fischer wrote:
> Ascend may in fact have a lousy database, but I would say
> that it is quicker/easier to get through to an Ascend tech
> than it is to get through to a (for example) Cisco tech.
>
> james fischer jfischer@supercollider.com
Hmm, I don't know about you, but I can talk to a real support person at
Cisco faster than I can talk to a real (questionable) support person at
Ascend, and that's without a contract. It's gotten to the point where I
refuse to call their technical support department because I don't have the
time to wait. I can find the info via other means (usually this mailing
list) before I can get a call back from one of their representatives.
Joe Shaw - jshaw@insync.net
NetAdmin - Insync Internet Services
So much happier now that the GRF is out of my life.
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