Re: (ASCEND) Advantage Services Contract?

[Tim Basher <basher@alpha.CES.CWRU.Edu>]

> I have Basic Service on my TNT. Don't believe the overnight on failed
> components - I've had them take up to a week. Also, call backs seem to be
> as timely with Extended Warranty as with Basic Service.

Do you have an "Advantage Service" program or a "Channel Service" program?
(i.e. is your contract with Ascend or a reseller)

Assuming this is an "Advantage Service" program, judging from the Ascend
information <http://www.ascend.com/1823.html> they seem to have promised
"overnight advance replacement".

Judging by the service agreement <http://www.ascend.com/servagr.html> you
are owed some credit for their failure to meet their response time.  Have
you tried to pursue this?  If so, what was their response?
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