Re: (ASCEND) Advantage Services Contract?

[Kevin Smith <kevin@ascend.com>]

At 12:14 PM 10/25/97 EDT, Tim Basher wrote:
>> I have Basic Service on my TNT. Don't believe the overnight on failed
>> components - I've had them take up to a week. Also, call backs seem to be
>> as timely with Extended Warranty as with Basic Service.
>
>Do you have an "Advantage Service" program or a "Channel Service" program?
>(i.e. is your contract with Ascend or a reseller)

Ah, good point. That is a possibility....

>Assuming this is an "Advantage Service" program, judging from the Ascend
>information <http://www.ascend.com/1823.html> they seem to have promised
>"overnight advance replacement".

Correct.

>Judging by the service agreement <http://www.ascend.com/servagr.html> you
>are owed some credit for their failure to meet their response time.  Have
>you tried to pursue this?  If so, what was their response?

I was not aware of a credit program, but I agree the replacement agreement
is in the contract....I'll be checking with the service marketing management.


Kevin


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References:

• Re: (ASCEND) Advantage Services Contract?
• From: Tim Basher <basher@alpha.CES.CWRU.Edu>

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