Re: (ASCEND) Advantage Services Contract?

[Kevin Smith <kevin@ascend.com>]

At 10:04 AM 10/27/97 -0800, Kevin Smith wrote:
>At 03:39 PM 10/24/97 -0700, Tony Ray wrote:
>> Also, call backs seem to be
>>as timely with Extended Warranty as with Basic Service.
>
>Why call-backs ? You should be able to wait to speak to a TSE - I believe
>the average wait time is supposed to be about 10 minutes.....I'll check on
>that though.

I checked on the stats, and the service contract queue (i.e. Advantage
Services
contract customers) is averaging about 5 minutes. 98% of *all* calls are taken
within 10 minutes.


Kevin


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References:

• Re: (ASCEND) Advantage Services Contract?
• From: "Tony Ray" <tony@turbonet.com>
• Re: (ASCEND) Advantage Services Contract?
• From: Kevin Smith <kevin@ascend.com>

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