Ascend Archive
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: (ASCEND) User comment

> I have made reliable connections to West.net with the modem I currently have
> (my boss's account resides there) as well as to several other BBSes in the
> area. RAIN is the *only* dialup that gives me problems, reliably! I shit you
> not, it can be expected to happen _EVERY DAMNED CALL_ that the modem will
> lockup, and not even hangup!

There is little or no real information provided by this person to help
them out.

If their modem is locking up then it sounds like a problem with that modem,
not the MAX.  Knowing that there the Rockwell code in 5.0Ap16 is not the
latest I think you need to do some work to prove it.

1) What is the output of the ATI3 and ATI7 commands on their modem?
   Check with 3Com/USRobotics tech support <support@usr.com> and see if
   they are using the current rev of firmware.

2) Are they are using the suggested modem init strings?
   Check the Ascend WWW site - http://www.ascend.com/faqs/500/index.html

3) Have they tried disabling V.42bis?  [Check the messages about
   "(ASCEND) USR V.42bis problem update" from the mailing list archive]

4) Are they using LQM?  Their PPP software should shut down the connection
   if they are using LQM and LQM fails.  If LQM is not failing, then it
   sounds like the modem is not locked up (or they have a broken PPP
   implementation).  If they are not using LQM, you should have them
   enable it.

5) Are you sure the modem is locked up?  Do you still see the call connected
   on your end (the MAX)?  Do you still see the routes in the routing
   table?  Can you "ping" them?  Are you seeing the ifInOctets and/or
   ifOutOctets count increase?  If you drop the connection do they see
   the modem hang up?
++ Ascend Users Mailing List ++
To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd:	<http://www.nealis.net/ascend/faq>