Make the email support system work. I try to use email for questions and problems because I can document the situation once in writing and can include more info that I could on the phone. Most of the time I get back a response telling me to call the 800 number and talk to a tech. Of course I can't call the 800 number and talk to a tech. I have to call, wait on hold, get put in the callback queue, wait for 2 to 24 hours for a callback from someone who hasn't read my email and is unfamiliar with the problem (and maybe unfamiliar with the product). I probably won't be in my office when the callback comes anyway. I always include my phone number in my messages to support. Why should I have to call in and wait in order to get a callback? If you need to talk to me just call! ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09879.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09876.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09898.html">Re: (ASCEND) Re: sigh (bitching) (dead horse beating)</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09917.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail6.html#09877"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd196.html#09877"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>