Well, I'll admit up front that we have no support contract. On the other hand, our three MAX 4004's and two copies of AAC are less than a month old, and the advertised features that we bought them for aren't working yet. The main two are RADIUS <--> Kerberos interaction and support for XRemote. On the plus side for Ascend, the roving regional engineer came out to get us started and was a big help in checking the provisioning of our PRIs and giving a tour of the management interface. But his knowledge only goes so far. Questions to support@ascend.com by email get an automated response with a case number assignment and then, typically, zilch. Phone calls to the 800 number result in a return call about 6 or 7 in the evening with no useful content except an instruction to call back at the 800 number again, and the cycle repeats. __________________________________________________________________ Matt Crawford crawdad@fnal.gov Fermilab PGP: 0x566F63C5 - D5 27 83 7A 25 25 7D FB 09 3C BA 33 71 C4 DA 6A ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg09919.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG></LI> <UL> <LI><EM>From</EM>: Joseph Hickman <josephh@psn.net></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg09865.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09911.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09909.html">Re: (ASCEND) slow throughput Max 4004</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09865.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09919.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail5.html#09910"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd195.html#09910"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>