Ascend Archive
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Re: (ASCEND) Re: sigh (bitching)
At 02:00 PM 10/20/97 -0500, Matt Crawford wrote:
>> > Ascend may in fact have a lousy database, but I would say
>> > that it is quicker/easier to get through to an Ascend tech
>> > than it is to get through to a (for example) Cisco tech.
>>
>> Hmm, I don't know about you, but I can talk to a real support person at
>> Cisco faster than I can talk to a real (questionable) support person at
>> Ascend, and that's without a contract.
>
>I agree with the latter writer, but the "real" support person I get
>at Cisco is almost invariably a complete idiot who wastes my time and
>garbles the problem description. With Ascend I just get nothing at
>all. It's easy to see why so many customers are switching IN EACH
>DIRECTION.
YMMV ???? ;)
....how comes you "get nothing at all" with Ascend ? (You must have seen
postings from others who *do* get good results with Ascend support).
Kevin
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