Do you have an "Advantage Service" program or a "Channel Service" program? (i.e. is your contract with Ascend or a reseller) Assuming this is an "Advantage Service" program, judging from the Ascend information <<A HREF="http://www.ascend.com/1823.html">http://www.ascend.com/1823.html</A>> they seem to have promised "overnight advance replacement". Judging by the service agreement <<A HREF="http://www.ascend.com/servagr.html">http://www.ascend.com/servagr.html</A>> you are owed some credit for their failure to meet their response time. Have you tried to pursue this? If so, what was their response? ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg10117.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10083.html">Re: (ASCEND) Max4000 + TNT Stacking</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10095.html">Re: (ASCEND) dense admin with a new toy</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg10118.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg10117.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail2.html#10082"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd212.html#10082"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>