With any explanation ? The overnight replacement is part of the contract. > Also, call backs seem to be >as timely with Extended Warranty as with Basic Service. Why call-backs ? You should be able to wait to speak to a TSE - I believe the average wait time is supposed to be about 10 minutes.....I'll check on that though. >--Tony > Kevin ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg10118.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg10077.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG></LI> <UL> <LI><EM>From</EM>: "Tony Ray" <tony@turbonet.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10115.html">(ASCEND) P130/5.1Ap2 does not bridge IP(?) broadcast</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10159.html">(ASCEND) Access Control & SAM</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg10077.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg10118.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail2.html#10113"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd212.html#10113"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>