There is little or no real information provided by this person to help them out. If their modem is locking up then it sounds like a problem with that modem, not the MAX. Knowing that there the Rockwell code in 5.0Ap16 is not the latest I think you need to do some work to prove it. 1) What is the output of the ATI3 and ATI7 commands on their modem? Check with 3Com/USRobotics tech support <support@usr.com> and see if they are using the current rev of firmware. 2) Are they are using the suggested modem init strings? Check the Ascend WWW site - <A HREF="http://www.ascend.com/faqs/500/index.html">http://www.ascend.com/faqs/500/index.html</A> 3) Have they tried disabling V.42bis? [Check the messages about "(ASCEND) USR V.42bis problem update" from the mailing list archive] 4) Are they using LQM? Their PPP software should shut down the connection if they are using LQM and LQM fails. If LQM is not failing, then it sounds like the modem is not locked up (or they have a broken PPP implementation). If they are not using LQM, you should have them enable it. 5) Are you sure the modem is locked up? Do you still see the call connected on your end (the MAX)? Do you still see the routes in the routing table? Can you "ping" them? Are you seeing the ifInOctets and/or ifOutOctets count increase? If you drop the connection do they see the modem hang up? ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10189.html">Re: (ASCEND) TNT T1 Termination</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10187.html">Re: (ASCEND) Pipeline connection</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg10280.html">Re: (ASCEND) User comment</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg10161.html">(ASCEND) FOR SALE: MAX4000HP</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail4.html#10188"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd220.html#10188"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>