(ASCEND) High Ping times on MAX 4004

["Dave Willmott" <dave@infomagic.com>]

My customer complaints are getting out of control!!!
They get connections speed up to 48k but no network traffic is exchanged, I
go to termsrv and ping the users IP that is having troubles and these ping
times are way out of line, not every customer gets this problem only some
users and they want a solution for their modems not talking to our MAX 4004.
I have an open trouble ticket with Ascend for the last month, per their
instructions we upgraded to 6.1.7 and set the box back to its default
setting then rebuilt the configuration but the problem is still present.
One customer has an External USR v.90 modem and his diognostilc lights give
an ARQ error, "Retransmission of deffective blocks of data"  I also see this
same problem on our Max 4048 but its not as severe, Is anyone else seeing
this kind of problem?  We have the v.90 turned on and we dynamicly asign IP
address to our customers.


Dave Willmott
Director of Internet Services
Dave@InfoMagic.com
Phone 520-526-9565 x14
Fax 520-526-9573

ascend% ping  208.128.20.148
PING 208.128.20.148 (208.128.20.148): 56 data bytes
64 bytes from 208.128.20.148: icmp_seq=0 ttl=128 time=20330 ms
64 bytes from 208.128.20.148: icmp_seq=1 ttl=128 time=19290 ms
64 bytes from 208.128.20.148: icmp_seq=2 ttl=128 time=18380 ms
64 bytes from 208.128.20.148: icmp_seq=3 ttl=128 time=17570 ms
64 bytes from 208.128.20.148: icmp_seq=4 ttl=128 time=16570 ms
64 bytes from 208.128.20.148: icmp_seq=5 ttl=128 time=15600 ms
64 bytes from 208.128.20.148: icmp_seq=6 ttl=128 time=14600 ms
64 bytes from 208.128.20.148: icmp_seq=7 ttl=128 time=15020 ms
64 bytes from 208.128.20.148: icmp_seq=8 ttl=128 time=13990 ms
64 bytes from 208.128.20.148: icmp_seq=9 ttl=128 time=13010 ms
64 bytes from 208.128.20.148: icmp_seq=10 ttl=128 time=11990 ms
64 bytes from 208.128.20.148: icmp_seq=11 ttl=128 time=11000 ms
64 bytes from 208.128.20.148: icmp_seq=12 ttl=128 time=11200 ms
64 bytes from 208.128.20.148: icmp_seq=13 ttl=128 time=10380 ms
64 bytes from 208.128.20.148: icmp_seq=14 ttl=128 time=9370 ms
64 bytes from 208.128.20.148: icmp_seq=15 ttl=128 time=8370 ms
64 bytes from 208.128.20.148: icmp_seq=16 ttl=128 time=7370 ms
64 bytes from 208.128.20.148: icmp_seq=17 ttl=128 time=8270 ms
64 bytes from 208.128.20.148: icmp_seq=18 ttl=128 time=7270 ms
64 bytes from 208.128.20.148: icmp_seq=19 ttl=128 time=6270 ms
64 bytes from 208.128.20.148: icmp_seq=20 ttl=128 time=5410 ms
64 bytes from 208.128.20.148: icmp_seq=21 ttl=128 time=4440 ms
64 bytes from 208.128.20.148: icmp_seq=22 ttl=128 time=4660 ms
64 bytes from 208.128.20.148: icmp_seq=23 ttl=128 time=3620 ms
64 bytes from 208.128.20.148: icmp_seq=24 ttl=128 time=2640 ms
64 bytes from 208.128.20.148: icmp_seq=25 ttl=128 time=1740 ms
64 bytes from 208.128.20.148: icmp_seq=26 ttl=128 time=1330 ms
64 bytes from 208.128.20.148: icmp_seq=27 ttl=128 time=360 ms
64 bytes from 208.128.20.148: icmp_seq=28 ttl=128 time=320 ms
64 bytes from 208.128.20.148: icmp_seq=29 ttl=128 time=400 ms
64 bytes from 208.128.20.148: icmp_seq=30 ttl=128 time=1430 ms
64 bytes from 208.128.20.148: icmp_seq=31 ttl=128 time=450 ms
64 bytes from 208.128.20.148: icmp_seq=32 ttl=128 time=190 ms
^C
--- 208.128.20.148 ping statistics ---
33 packets transmitted, 33 packets received, 0% packet loss
round-trip min/avg/max = 190/8570/20330 ms



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