Re: (ASCEND) USR 56K Winmodems V.90

[Tim Basher <basher@ces.cwru.edu>]

> I've got 3 customers with USR 56K winmodems (V.90 compliant), and they all
> report the same behavior. The modem will dial my local POP, the handshake
> starts, then it ends with just a long steady tone.

So the modems are unable to establish carrier.  Check to make sure that they
are using the current modem firmware.  They may have older firmware that is
only V.90 ready rather than compliant or older V.90 software that might have
problems connecting to the MAX modems.

Go to http://www.3com.com/56k/usr/upgrade/native.html with a JavaScript
enabled browswer.

> In two cases ... (they have gateway computers)

If the modems were installed by Gateway, then the USR site sends you to
the Gateway web site to get the update.
  http://www.gateway.com/support/product/drivers/modem/index.html

The customer needs to determine what the part number of the modem is
before getting the upgrade from either site.  Both have links to help
you determine which model is being used.
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